Yes, we ship almost everywhere. The shipping costs vary - depending on where the journey for our adhesive goods should go. They will be added at checkout. If you would like to order from a country that is not displayed, we look forward to your email.
Delivery times also vary depending on what you order. Individual motifs take a bit longer than our standard products. We usually send these within 1-2 working days. And then it depends on DHL. Usually, however, you will receive your dotty order within Germany within 4-5 working days. Deliveries abroad can take between 7 and 16 days. Unfortunately also longer abroad ...
As soon as your order is on the way, we will automatically send you an email with the tracking number. So you always know where your parcel is.
If it still hasn't arrived after a few days, be sure to track the shipment: Maybe your order is already with your neighbor or at a collection point?
The goods are delivered by DHL GoGreen (climate-neutral shipping).
Sometimes elephants dance through the DHL headquarters at night and unfortunately often hop on cardboard boxes. It happens. If that is the case, it is best not to accept the package in the first place.
If you noticed it too late, write us an email and describe your problem. We will then immediately send you an undressed version of your desired product.
Sometimes you're too busy. We know that ourselves. But we also have to pay for the return shipping and thus double the shipping costs. Therefore we unfortunately have to charge a processing fee of 3.50 EUR for the re-dispatch.
Since our large wall planners and large art posters are sent in rather long boxes, this is unfortunately not possible.
It is important to us that you really like our products. However, if you ever want to return an order, we will be happy to help you. Just send us an email.
Our returns are free of charge in the following case:
The wrong, damaged, or defective item was delivered.
If you do not like the item or if it does not fit on the wall or something similar, we unfortunately cannot accept the return.
Individualized products cannot be returned!
With our dotsmaker you can also create your product individually. Then you will get your one-of-a-kind, which you won't find anywhere else!
You can also personalize our planners with the printable dot sheet by printing your photos on the sheet.
We are all human - and everyone can make a mistake at one point or another. So if something is missing, in the truest sense of the word, just write a short email and we will send you the missing information immediately.
The large annual planners, the half-year, birthday and weekly planners are all printed on both sides and can be hung with the white or black side facing forward. Only with the monthly planner maxi do the pages alternate: There are 6 white and 6 black monthly overviews.
Everyone has their own technique, but here are a few tips for you:
Tip 1: Take your printed image template, the dots, and find a table on which you can lay out your poster flat.
Tip 2: Glue row by row, color by color or count yourself to different, distinctive coordinates in your picture. Everyone has their own technique here.
Tip 3: You can draw an X and Y axis on the poster and template with a thin pencil line. Or use a ruler as a guide.
Tip 4: When applying the sticker, make sure that you do not touch the entire adhesive surface with your fingers and that you press the points firmly on by running your fingertip over them again.
Tip 5: You can fold the dots along the edge, then the individual points can be easily removed for gluing.
Tip 6: The dots are removable in case you should stick together. Therefore, when you take a break, you shouldn't roll up the poster. Otherwise it can happen that individual points come loose.
Tip 7: The best way to keep your finished dot on art work of art is behind glass in a picture frame. It is well protected there.
With the new productions, the color codes are always printed on the top left of the sheet. Because we are constantly optimizing our dots.
In the previous production, this number was only printed on the side in small print (on the so-called lintel line). But because we act sustainably, we did not dispose of our few dots sheets from the older production, they stick just as well, but they are now also individually made up. So don't be surprised if no color number is recognizable at first glance, just peek into the lintel line.
No problem: just send us an email. We are glad to help you.
But it would be best to also write to us about what you did not get along well with. So that we know this for the future and can improve it!
Our dotsmaker has 56 colors available. Sometimes he is also not omniscient and chooses a not quite perfect color. By playing with the controls and deselecting and selecting individual colors, you can still change your picture great.
We also recommend: Better get close and sometimes just select a single section of your picture.
We have some principles to which we always remain true: We rely on high-quality materials, regional partners and can therefore rightly write “Made in Germany” on our dot on wonders.